Perch Chairs & Stools® – Easy Returns

At Perch, your satisfaction and comfort matter most. We understand that sometimes returns or cancellations become necessary, and we’re here to make the process straightforward and stress-free.

 

✅ Return Policy Overview

• You can return your purchase within 30 days of delivery.

• Returns received after 30 days from delivery are unfortunately not eligible for a refund.

• All items must be returned in new, unused condition and in the original packaging, including all original parts and accessories.

• A 25% restocking fee applies to all standard returns.

• Additional fees may apply:

  • 35% additional fee for minor cosmetic damage.

  • Up to 100% fee for severe damage, missing parts, or significantly altered condition.

   

📦 How to Package Your Return

• Please use the original packaging.

• If assembly was required, disassemble the item before packaging.

• Securely repackage the product and remove any previous shipping labels or stickers.

 

⚠️ Important Notes

• Special-order colors are customized and made-to-order, so they cannot be canceled, modified, or returned.

• Components, spare parts, or replacement parts are not eligible for return or exchange.

• All returns require pre-approval and must include an RMA number (Return Merchandise Authorization) on the shipping label provided by our team.

 

📌 Ready to Return? It’s Easy!

1. Contact us to request your RMA number and shipping label.

2. Attach the provided return label to your securely packaged item.

3. Ship the item promptly to avoid delays.

 

Once your return arrives, we’ll inspect it and process your refund within 72 business hours, issuing the credit back to your original payment method. Depending on your payment provider, please allow 7–10 business days for the refund to fully process and appear in your account.

Have questions or need further assistance? We’re always here and happy to help you through every step of the return process. Contact us anytime.