30-Day Free Returns

Not the right fit? Get it back to us within 30 days of delivery, and the return is on us.

Free on every chair and stool. We'll send you a prepaid label for any address in the contiguous US.

How it works

1. Email us

Send your order number through our Contact page. Within one business day, you'll have your return number and prepaid label.
2. Pack it up

Put it back in the original box with all the parts and pieces, then attach the label.
3. Get your refund

Once it's back and we've looked it over, we refund your card, or send a bank transfer if you paid by invoice.

Tell us and we'll make it right. Email us your order number and a photo.

A wrong or damaged part

Every Perch is built from components, so we send a new part at no charge. If a seat top is wrong, for example, the new one arrives with a prepaid label. Put the old one in the same box and send it back.
The wrong chair or stool

We send the right one and cover the return.

Your return needs to reach us within 30 days of delivery, so let us know early.
It needs to come back new and resellable, with all the parts and pieces in the original box.
If it doesn't, we deduct 35% for a missing box or minor damage, and up to the full price for severe damage or missing parts.
Want a different chair or stool? Every Perch is built to order, so we can't exchange it. Send this one back and order the one you want.
Replacement parts ordered on their own are final sale.

If anything comes up, we're here.