Order Status

Where's my order, and what if something's off? Here's how it works.

When will my order ship?

Orders ship within 2–3 business days by UPS Ground, free in the contiguous US.

How do I track my order?

We email you a shipping confirmation when your order ships, with tracking within 24–48 hours. You can also sign in to your Account to see your orders.

How do I change or cancel an order?

Email us your order number right away. Once an order has begun processing or has shipped, we can't change it. If it has shipped, 30-Day Free Returns still apply.

My order never arrived.

Check your tracking first. If it shows delivered and you don't have it, email us your order number and we'll take it from there.

Something is missing or damaged.

Email us your order number and a photo. Every Perch is built from components, so we send a new part at no charge.

I received the wrong chair or stool.

Email us your order number and a photo. We send the right one and cover the return.

If anything comes up, we're here.